OzHerbs recognizes that its customers, visitors, users, and others (known collectively or individually as "Users") who use ozherbs.com.au (the "Website") value their privacy. The privacy policy stated below applies to all of the products, services, and the Websites offered by OzHerbs. This privacy policy details important information regarding the use and disclosure of User information collected on the Website.

Your use of the Website and any personal information you provide on the Website remains subjects to the terms of this Privacy Policy and the ozherbs.com.au Terms and Conditions.

ozherbs.com.au Privacy Policy applies only to Websites and services that are owned and operated by OzHerbs. While other Websites may be displayed as links from within ozherbs.com.au, those sites are owned and operated by others, and they may have different privacy policies. When linking from ozherbs.com.au to other websites, if you have privacy concerns, we urge you to review the privacy policies of those sites. 

We may use third-party advertising companies to serve or track ads on our Website and our other Websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.

Information Collection and Use

ozherbs.com.au requires that you register in order to purchase products.

ozherbs.com.au collects personal information when you register with ozherbs.com.au, when you visit the Website, when you make a purchase, or any time you provide information to ozherbs.com.au about yourself. ozherbs.com.au may combine information about you that we have collected with information we obtain from business partners or other companies.

ozherbs.com.au automatically receives and records other non-personally-identifying information ("Non-Personal Information") on our server logs from your browser even if you do not register with ozherbs.com.au, for example: your IP address, ozherbs.com.au cookie information, and the pages you visit. 

ozherbs.com.au uses Non-Personal Information for the following general purposes: to customise the advertising and content you see, improve our services, and shopping research. 

Does ozherbs.com.au share or sell Non-Personal information or email addresses?

No, never. 


When you register with ozherbs.com.au you are required to give your contract information (such name and email address). We use this information to contract you about any complications or questions with your order. When you register with ozherbs.com.au and create an account you are no longer anonymous to us.

OzHerbs is the sole owner of the information collected on ozherbs.com.au.

OzHerbs collects personally identifiable information from our users at several different points on our Website.


If you purchase a product from us, we request certain personally identifiable information from you on your order form. You must provide contract information (such as name, email and shipping address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contract you.

Email Newsletter

If you wish to subscribe to our newsletter, we will use your name and email address to send the email blast to you. Out of respect for your privacy, we provide you a way to unsubscribe. 

If you no longer to receive our email newsletter and promotional emails, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at admin@ozherbs.com.au.

Information Sharing and Disclosure 

ozherbs.com.au does not rent, trade, or share Personal Information with third parties except to provide products or services you've requested, when we have your permission, or under the following circumstances:

We use other third parties such as a shipping company to fulfil orders, a credit card processing company to bill you for goods sold on our website, and an email service provider to send out emails on our behalf. When you make a purchase on our website or sign up to our email list, we will share the necessary amount of personality identifiable information as necessary for the third party to provide that service, including your name, address, and email address. These third parties are prohibited from using your personally identifiable information for promotional purposes. 

We use both your Personal Information and certain Non-Personal Information to improve quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analysing User preferences and trends.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, or legal process served on our Website. 

We may share Personal Information if we believe it is necessary in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of ozherbs.com.au Terms of Use, or as otherwise required by law.

Cookies and Web Beacons 

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site and we do link the information we store in cookies to any personally identifiable information. 

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies through your Internet browser's "help" file.

A persistent cookie is set to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on your site. 

If your reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited.

If you click on a link to a third party site, including on an advertisement, you will leave ozherbs.com.au and go to the site you selected. We cannot control the activities of web sites that are not ours. We do not accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as ozherbs.com.au. We encourage you to review the privacy statements of any other service provider to retailer with whom you choose to do business with.

ozherbs.com.au may use web beacons in connection with emails sent to ozherbs.com.au users, to let us know when and if the email was opened. No personal information is transmitted through this process. 

Security and Confidentiality

We follow generally accepted industry standards to protect your information, both during your user experience and after that information has been received. No method of electronic transfer and storage is 100% secure. We continually strive to use commercially accepted means to protect your personal information. However, we cannot guarantee absolute security. If you have any questions about our site's security on our website, please email us at admin@ozherbs.com.au

Access to Personal Information by ozherbs.com.au personnel is limited. Your security information is important to us. When you enter information (such as credit card number) for the order, we encrypt that information using secure socket layer technology (SSL). 

Edit and Delete Your Account Information

If your personal information changes, or you if you no longer wish to maintain an account with ozherbs.com.au, you may correct, update, amend, delete/remove or deactivate it by making the desired changes on the account profile page or by emailing our customer service department at admin@ozherbs.com.au

Changes and Updates to this Privacy Policy

ozherbs.com.au may update this policy at any time without prior notice and at our sole discretion. We will make efforts to notify you about significant changes in the way we treat Personal Information by sending a notice to the primary email address specified in your ozherbs.com.au account and or/by placing a notice on the Website.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.


This Privacy Policy was last modified on May 26th 2016


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