Refund policy
Product Return and Exchanges
OzHerbs will offer exchange of a product if returned by the Buyer and has not been opened or tampered with within 7 days of receiving it. Any faulty or damaged stock received will be replaced at no charge if OzHerbs is notified within 7 days of receiving the product. If an order has been received and it is incorrect through the fault of OzHerbs, it will be replaced at no additional charge to the customer or a full refund of the incorrect item(s) will be given upon its return to the OzHerbs warehouse. Products ordered incorrectly by the customer can be exchanged or a credit note can be arranged upon its arrival at the OzHerbs warehouse and inspected by OzHerbs staff confirm the product was returned within the 7 days and has not been opened or tampered with. Please note that the customer is responsible for the postage cost of items being returned. Product exchanges are limited to available stock on hand and OzHerbs will not be liable where a product a customer wishes to exchange their item for is no longer in stock. OzHerbs will not provide refunds for product returns other than in circumstances where required by Australian State and Federal Law.
Cancelling an Order
Once an order has been received, Ozherbs' normal exchange policy will apply should a customer wish to cancel or amend the other.
Items can be returned if they:
- are or become faulty through no fault of your own
- don’t match our description or sample
- have defects that were not obvious or we did not bring to your attention.
The goods must be returned within a 7 day period and you may be asked for proof of purchase.
Who pays for return shipping?
Once you have contacted us and the return has been approved, we will provide you with easy return instructions.
- If a product / order has to be returned due to an OzHerbs error, we will cover the cost of return postage.
- If a product / order has to be returned due to an error on your part, the return shipping will be at the expense of the customer.